Using a special character in a CMS entry

Overview
A customer needs to use a special character in a CMS entry. For example, they want to use a pipe character (|) or maybe have a tilde over a character, etc.

The problem with using a pipe character directly is that when the changes are finalized, the pipe character will get written out to the text file. The text files use the pipe character as the delimiter between fields, so when the file is read by the directory, interprets the pipe as a filed delimiter and throws off the field offsets.

Other special characters may not be directly available on the customer's keyboard (like an n with a tilde over it) , so they don't know how to enter the character.

Solution
The fix is to use an HTML character sequence in place of the desired special character. This enables the directory code to properly render the special character without causing the text file itself to be misinterpreted.

Here is a link to an HTML entity reference for special characters.
https://www.toptal.com/designers/htmlarrows/
Here you can find HTML Symbols, Entities, and ASCII character codes.